FAQs

Have questions about our services or about working at PMUSA? We've got answers.
Have questions about our services or about working at PMUSA? We’ve got answers.

Find answers to questions we frequently receive from clients, potential clients and job seekers.

How does PMUSA put safety first?
At PMUSA safety first is not just a slogan but how we guide our decision-making process. From the onboarding process to the hands-on training of our front line staff risk management is key to the safety of our customers, their guests, and our employees. We have not only implemented an Injury and Illness Prevention Program into our training process, but have focused on 7 different aspects of safety that include: Train the Trainer, Initial Hire Training, Training Modules (including Right to Know, Globally Harmonized System (GHS), Bloodborne Pathogens, and Emergency Response), Integrity Hotline to report safety concerns, Safety Inspections, and Safety Committees. Routine safety inspections and training of our employees ensure our focus remains on providing a safe work environment for all.

What separates PMUSA from the competition?
At PMUSA, we provide results that enhance the experience of our client’s customers and employees. Since 1976, we have prioritized service delivery over sales to ensure that our clients always receive consistent, quality services.

PMUSA is an elite national supplier of janitorial service (CIMS GB Certified with Honors Company) and demonstrates the experience and expertise needed to provide customers with everything they want—and more. PMUSA is also a woman-owned and self-performing business that relies on the latest technology to deliver products and services tailored to exceed the expectations of our clients.

What happens if the equipment breaks down at a client’s site?
PMUSA has a dedicated national equipment service partner that performs on-site repairs to reduce downtime. In addition to reactionary service calls, PMUSA also performs preventative maintenance, designed to decrease the likelihood of service interruption and extend the asset life cycle.

In what states does PMUSA perform?
PMUSA’s geographic coverage includes the entire continental U.S., in addition to Hawaii and Puerto Rico.

Map copy

How does PMUSA improve the communities in which they do business?
PMUSA have a diverse team of employees serving a diverse range of customers in many communities throughout the United States. We don’t just want to do business in these communities—we want to improve them. We participate in various charity events throughout the year, serving those in need through food and toy drives, book drives and supporting our soldiers serving our country abroad. In addition, PMUSA partners with a local charity each year to spend a full day helping out in the community. This allows us to give back, and it gives our employees a chance to team up together outside of their normal work environment.

Does PMUSA have any special certifications?
PMUSA is a certified woman-owned business through the Women’s Business Enterprise National Council (WBENC). We have been certified since 2005 and are active members in our local affiliated chapter, the Women’s Business Council – Southwest (WBCS). PMUSA also has the elite designation as a CIMS GM Certified with Honors company. The standard is based on universally accepted management principles and consists of six sections of management best practices: Quality Systems, Service Delivery, Human Resources, Management Commitment, Healthy/Safety/Environmental Stewardship, and Green Cleaning Policy.

What types of clients does PMUSA service?
PMUSA services a diverse portfolio of Fortune 100 and 500 companies from various business sectors such as retail, transportation, fitness, distribution, and grocery. As a family-owned and operated company, we seek partners who have similar values and want to form solid, lasting relationships. We pride ourselves on providing results that enhance the experience of our client’s customers and employees.

How does PMUSA utilize innovation?
PMUSA provides the technology required for management to perform their job efficiently and effectively. CleanTelligent is the CMMS platform utilized by our Customer Excellence department and the PMUSA field management team. CleanTelligent supports work order processing as well as quality audit completion, including follow-up to issues identified during the audit process. CleanTelligent is able to integrate with customer’s existing work order systems via redirection of work order e-mails to the responsible field manager for completion. We can also provide access to CleanTelligent as a customer’s work order platform. Custom questions, surveys, and reporting allow for trending and continual process improvement.

PMUSA also utilizes an IVR timekeeping system that provides alerts to local field management if employees have not punched in for their shift. The PMUSA manager contacts the employee to determine their status. If the assigned employee will not arrive, the PMUSA manager works with their team of project and support employees to allocate appropriate resources to ensure service is provided. Our Code of Conduct is applied when employees do not show or are late for work with frequency. This may include formal counseling up to and including termination.

How does PMUSA measure quality?
PMUSA measures quality with CleanTelligent, the CMMS platform utilized by Customer Excellence and the PMUSA field management team. CleanTelligent supports work order processing as well as quality audit completion, including follow-up to issues identified during the audit process. CleanTelligent is able to integrate with customer’s existing work order systems via redirection of work order e-mails to the responsible field manager for completion. We can also provide access to CleanTelligent as a customer’s work order platform. Custom questions, surveys, and reporting allow for trending and process improvement over time. This is another example of how we are relying on the latest technology to deliver products and services tailored to exceed our client’s expectations.

How do you handle conflict resolution for delayed or missed services?
We have both proactive and reactive systems to ensure our employees arrive on the job site and begin performing in a timely fashion. Supervisors work closely with employees to ensure they will be at the job site, but also have contingency plans and support employees available to cover in the event of an employee’s absenteeism. In addition, our timekeeping system will notify a supervisor and regional manager 15 minutes after the start of the shift if fewer employees than required are on site. They are also able to monitor where the employees are working in real-time at any time.